If this has happened do not panic.

Sometimes when you have paid, our server does not automatically receive the payment notification from our payment site and you are not automatically given a credit.

If this has happened to you firstly can we send our apologoes.

Do not panic. Can use the contact us link at the top of the page and write a message to us stating that you have not been given a credit we will get it sorted out for you asap.

If you contact us at night or at weekends there may be a delay until we receive your email but we will get it sorted out.